Evolution of RPA - FiveS Digital
Robotic Process Automation is one of the most important developments in Business Process Management (BPM) in recent times. According to some industry experts, it may prove to be more transformative than cloud computing. In recent times, Robotic Process Automation has been one of the most important developments in Business Process Management (BPM). According to some industry experts, it may prove to be more transformative than cloud computing. However, is this revolutionary technology new? Anyone who is a BPM practitioner and has a good understanding of history will know that RPATechnology has existed for many years. Inbound call centers have used Interactive Voice Response Systems (IVRS) for many years. These systems use robots to assist customers and accept voice-based or key tone responses. They then pass instructions to the underlying software to complete a transaction. The optical character recognition technology (OCR), also known as software robots, has been used for some time to